GENERAL

What is SJ Boutique? SJ Boutique is an online retailer, and run the occasionaly market during peak season. We offer curated fashion and lifestyle items. We focus on quality, thoughtful design and timely customer service.

Where are you located? Our business is based in Sydney, Australia. Fulfilment and distribution operate from our home.

How can I contact SJ Boutique?
As we are a small business and time can be precious, please allow up to 48 hours for a response during busy periods.

ORDERS

How do I place an order?

Select the item you want, choose size/colour where applicable, add to cart and proceed to checkout. Enter shipping and payment details, then confirm your order.

Can I change or cancel my order?

If your order hasn’t been dispatched we may be able to update or cancel it. Contact us as soon as possible with your order number. Once dispatched, cancellations aren’t possible — see Returns for options.

How will I know my order is confirmed? You’ll receive an order confirmation email immediately after purchase and a separate shipping confirmation when the order leaves our warehouse.

SHIPPING

What shipping options do you offer?

We offer standard and express shipping within Australia. Shipping methods and costs are calculated at checkout. International shipping options are shown where available.

How long will delivery take?

Standard domestic delivery: 3–7 business days. Express domestic delivery: 1–3 business days. International delivery times vary by destination and will be estimated at checkout.

Do you provide tracking?

Yes. A tracking number is included in your shipping confirmation email.

PRICES AND PAYMENTS

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal and Afterpay. Other payment options may be available at checkout.

Are prices in Australian dollars?

Yes. All prices displayed on the Australian site are in Australian dollars (AUD) unless otherwise specified.

Is my payment information secure?

Yes. We use industry-standard encryption and secure payment gateways to protect your payment details.

PROMOTIONS AND DISCOUNTS

How do I use a discount code?

Enter your discount or promotional code at checkout in the designated field and apply. Only one code can be used per order unless stated otherwise. Codes cannot be applied to completed orders.

Do you offer gift cards?

E-gift cards are available for purchase on our site. They are delivered by email and include instructions for redemption.